Frequently Asked Questions
1. Orders & Processing
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How do I place an order?
Simply browse our sofas, add your favorites to the cart, and follow the checkout instructions. -
How long does order processing take?
Orders are processed within 1–2 business days. -
Can I change or cancel my order?
If your order hasn’t shipped, contact us immediately at Support@baanditproducts.com or +1 (339) 674-1540.
2. Shipping & Delivery
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Where do you ship?
We ship all orders from Boston, MA, and deliver anywhere in the United States. -
How long does shipping take?
Delivery usually takes 3–5 business days after your order is shipped. -
Is shipping free?
Yes, we offer free shipping on all orders. -
How do I track my order?
You will receive a tracking number by email once your order is shipped. You can also track your order on our Order Tracking page.
3. Returns & Refunds
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What is your return policy?
You can request a return within 30 days of delivery if your item is unused, in original packaging, and you have proof of purchase. -
How do I request a return or refund?
Fill out the contact form on our Contact Us page or email us at Support@baanditproducts.com with your order details. -
How long does it take to get my refund?
Once your return is accepted and the item inspected, we refund your payment within 2 business days.
4. Payments & Billing
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What payment methods do you accept?
We accept payments exclusively through PayPal. -
Are my payments secure?
Yes, all payments are processed securely through PayPal’s encrypted platform. -
Who do I contact for billing issues?
Please email us at Support@baanditproducts.com or call +1 (339) 674-1540 for any billing concerns.
5. Contact Us
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How can I contact you?
Email us at Support@baanditproducts.com, call +1 (339) 674-1540, or visit our Contact Us page. -
Where are you located?
Our showroom and warehouse: 12 Channel Street, Boston, MA 02210, United States. -
What are your customer service hours?
We respond to messages and emails within 24 hours during business days.