Refund and Returns Policy
Last Updated: Wednesday, July 16, 2025
1. Eligibility for Returns
We accept returns for items shipped within the United States. To be eligible for a return, the item must meet the following criteria:
- Item must be in new, unused condition.
- Original packaging must be intact.
- Proof of purchase is required.
2. Return Window
You have a 30-day window from the delivery date to initiate a return.
3. Return Method
To initiate a return, please follow these steps:
- Fill out the contact form on our Contact Us page with your order details:
- Order ID
- Full Name
- Email Address
- Phone Number
- Attach pictures of the purchased item
- Our customer support team will review your request. If approved, we will provide you with a shipping label.
- Pack the item securely, affix the provided shipping label, and send it back to us.
4. Item Condition
Returned items must be in new and unused condition, with original packaging intact.
5. Restocking Fee
We do not charge any restocking fees.
6. Return Reasons and Fees
- No Fee (Defective Items): If you receive a defective item, we will replace it or provide a full refund without any fees.
7. Refund Process
Once your returned item is received:
- Inspection: Our team will inspect the returned item.
- Notification: You will receive timely notifications about the status of your refund.
- Initiation: If approved, the refund will be initiated promptly to your original method of payment. If your return is accepted, we will refund your payment within 2 days.
8. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support:
Address: 12 Channel Street, Boston, MA 02210, United States
Phone: +1 (339) 674-1540
Email: Support@baanditproducts.com
9. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time without prior notice.
Thank you for choosing baanditproducts. We appreciate your trust in our products and services.